美国Amazon购物遇到问题，如何与亚马逊客服联系

在美国亚马逊海淘购物时，如果遇到问题该怎么办呢?

Amazon客服提供了邮件、电话和在线聊天三种联系方式。电话沟通的话对英语口语要求较高，是英文流利者的首选。邮件的优点是英语不好的话，也可以找翻译工具等拼凑出大概意思，不过一般要24小时内收到亚马逊客服的邮件回复。在线聊天的优点是即时解决问题，对英语要求不高，只要对方能明白意思就行!这也是海淘一族最普遍的沟通方式!

点击进入Amazon的客服联系页面

第一步选择问题类型，包括已下订单相关问题、kindle相关和其它。选择已下订单相关问题时，输入订单号有助于更快解决。

第二步是选择具体问题类型，例如退货、付款遇到问题等等。

第三步选择联系方式，包括邮件、电话、聊天三种。选择邮件时可在线发送邮件，Amazon在24小时内回复至你的账户邮箱中。选择电话时，填写你的电话号码，Amazon会给你打过来。第三种选择在线与客服聊天，聊天解决问题后，Amazon还会再以邮件的形式回复此次问题。

个人觉得在Amazon购物遇到的所有问题都可以找客服寻求帮助!亚马逊的客服都蛮好的哈!

附几个常用的海淘英文沟通模版，仅做参考，欢迎英语达人批评指正!

一、订单确认出现故障的：

Dear Sir/Madam,

I have put an order yesterday, and have received order confirmation e-mail.Today I want to check my purchase information . But I can’t sign in. It shows me "Please confirm your registration first. You have received an e-mail for this. Check your input values.";

The problem is, I have never received any e-mail for comfirm my registration until now.

Please help me. Thank you.

二、催卖家发货的：

Dear Sir/Madam,

I have placed an order with No.(订单号) on (订单日期), and received order confirmation e-mail in the same day. But the status still shows ‘in process’ today. Since the website showed“Delivery period: ca. 10 work days ”when I placed the order, I kindly ask if you might accelerate the speed of processing. Thanks!"

Best wishes!

三、要求合箱、确认合箱的：

Dear Sir/Madam，

I have just completed my order on amazon.com.2

I write this letter just to make sure that I would have all the things I ordered shipped in one single package. Please do not separate them into several packages.

Thank you.

Have a nice day.

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