海淘售后英文沟通模板小集合

你还在为看不懂英文而烦恼吗?不用急，今天小编就为你推荐9个海淘售后英文沟通的模板，配上中文翻译，妥妥的!

一.订单确认出现故障的：

Dear Sir/Madam,

I have put an order yesterday, and have receivedorder confirmation e-mail. Today I want to check my purchase information. But Ican’t sign in. It shows me "Please confirm your registration first. Youhave received an e-mail for this. Check your input values."

The problem is, I have never received any e-mailfor confirm my registration until now.

Please help me. Thank you.

我昨天已经下单了，也受到了订单确认的邮件。今天想查看我的账户信息，但没法登陆。上面显示“请先确认注册，你已经收到有关此状况的邮件。”问题是我到现在也没收到确认注册的邮件。

二、追问快递号：

Dear Sir/Madam,

My order number is(订单号), which was placed on(订单日期). May I have the tracking number of it?

Thanks.

我在**(订单日期)下了**(订单号)，请提供给我运单号，以便我追踪，可以吗?

三、追问砍单原因：

DearSir/Madam,

My order number is(订单号), which was placed on (订单日期). However, you cancelled it without notifying me. May I know the reason?

我在**(订单日期)下了**(订单号)，但你没有任何通知就取消了我的订单，请告知原因。

四、催卖家发货的：

Dear Sir/Madam,

I have placed an order with No.(订单号) on (订单日期), andreceived order confirmation e-mail in the same day. But the status still shows’in process’ today. Since the website showed “Delivery period: ca. 10 work days”when I placed the order, I kindly ask if you might accelerate the speed ofprocessing. Thanks!"

Best wishes!

我在**(订单日期)下了**(订单号)，当天就收到了订单确认邮件。但到今天物流还显示“在途中”。因为自我下单之日网站明确告诉我“10个工作日内可以发到加拿大”，所以我恳请是否可以加快运输速度。

五.修改送货地址：

DearSir/Madam,

My order number is(订单号), which was placed on(订单日期). I wanna request to change shipping address, which is XXX(新地址).

Thanks.

我在**(订单日期)下了**(订单号)，我请求改送货地址至XXX(新地址)。

六、要求退回价格差：

Dear Sir/Madam,

My order number is (订单号). XXX was $20(下单时的价格) and it is $15(现在的价格) now so I strongly request price match, which is $5(差价). Please refund the difference to my original credit card.

Thanks.

我下了**(订单号)，当时下单的价格为$20，现在为$15，所以我强烈要求退回$5的差价，请将差额退回至我的注册信用卡。

七、要求合箱、确认合箱的：

Dear Sir/Madam，

I have just completed my order on amazon.com.

I write this letter just to make sure that Iwould have all the things I ordered shipped in one single package. Please donot separate them into several packages.

我已经完成了亚马逊上的订单，我写这封邮件就是想确认所有我购买的东西可以合箱运送。请不要封装几个包裹运送。

八、追运单、发错货的：

DearSir/Madam,

Ihave ordered a *** on your website, the item had been shipped on (发货日期),the tracking number is (国外物流单号).

Nowmy problem is that I haven’t received this item for ** Days could you help meto check where is it now?

Ifound that my package was wrong delivered, my address is ******. Could you helpme to check this problem?

Ireceived it but this item was not what i ordered on your website, could youhelp me to replace it?

以下为几种问题：已经X天了我还没有收到货，能否帮我查一下?

我发现我的包裹发到别的地方去了，我的地址是*****能否帮我处理?

我已经收到了包裹，但发错货了，能否帮我更换?

九.申请退货

Dear Sir/Madam,

My order number is (订单号), which was placed on (订单日期). I don’t like it since color isdifferent from what I have expected. Can you offer me free shipping label toreturn it? Thanks.

我在**(订单日期)下了**(订单号)。由于颜色跟我预期的不同，我想申请退货。你可以提供我免费的shipping label?

(shipping label：出货时外箱上贴有的贴纸，包括产品名称、产品编码、订单号、数量、重量、生产日期、生产厂家、出货地址、流水号等，有些要求有条形码)

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